Archive for category Troubleshooting

The 15-30-15 Rule in Ultrasonic Level Measurements

Written by: Dan Weise

If I’ve heard it once, I’ve heard it a dozen times when talking with a Siemens support guy while evaluating a problematic ultrasonic level measurement application,
“What’s the echo confidence and strength?” “What’s the noise measurement?”

Those are numbers that quantify the echo quality: the floor values for echo confidence and strength and the ceiling value for the noise.   I’d look up the value and the guy on the phone would tell me whether the number was good, bad or so-so.  Finally, someone wrote down what those values should be, and they’re worth filing for future reference.

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Video: Troubleshooting a Maxon Shutoff Valve

We understand the inconvenience that comes with having to send an instrument out for repair, so at Lesman we try to help you determine what’s wrong with your device before you remove it from service. After all, we don’t want you to lose any uptime if it’s something that can be fixed in the field.

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Changing the COM port for a USB HART modem in Pactware

Written by: Dan Weise

I couldn’t communicate with a HART device. The configuration software I was using, Pactware, thought the USB HART modem was on COM 3, while Windows’ Device Manager showed it was actually on COM 6.

COM Port Post

COM Port Post 2

To change the COM port in Pactware to COM 6, I right clicked COM 3 and selected Parameter:

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Why won’t Pactware work with the Siemens LUT 400?

Written by: Dan Weise

I’ve used Pactware for a couple years now, so I was surprised when I couldn’t get the Siemens LUT400 to work with the software. The LUT400 ultrasonic level and flow controller comes with a DTM file that I installed before opening the Pactware software.

The DTM file can be downloaded from this link: http://tinyurl.com/cqk2cky

Once it had been installed, I opened Pactware and updated the device catalog, as seen in the picture below:

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But when I attempted to establish a HART connection to the LUT400, I got an error message:

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